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Troubleshooting Procon layer

If you cannot connect to your Procon layer, go through these checks. You find everything on the PRoCon tab of your Battlefield server: open the Fragnet dashboard, go to My servers, select your server and open PRoCon (if it's not in the tab row, look under More).

1. Check that the layer is running​

The status under PRoCon layer at the top of the tab should be Running.

  • Offline: select Start.
  • Installing: wait a minute or two until it's done.
  • Install failed: open the ⋯ menu (More PRoCon actions), select Remove layer and confirm, then select Create PRoCon layer again. Removing deletes the layer with its plugins, plugin settings, accounts and logs. Your game server is not affected.
  • Suspended: the layer is suspended together with your server. Check the Billing tab of your server.
  • Status unavailable: we can't reach the layer right now. Try again in a minute.

2. Check that the layer can reach your server​

The layer logs in to your Battlefield server with the server's address, RCON port and RCON password. If one of them changed, the tab shows a notice such as "The layer still uses your old RCON password, so it can't log in to your server." or "The layer still points at your server's old address or RCON port."

Select Sync to my server in the notice. You can also find Sync to my server in the ⋯ menu at any time.

3. Connect to the layer, not to the game server​

In the PRoCon client, use the Host and Port from the Connect with PRoCon card. Don't use your Battlefield server's RCON port. You find that one on the Overview tab, in the Connection card, and under Advanced: connect straight to the game server on the PRoCon tab, but it's only meant for other tools that speak Battlefield RCON.

warning

Changes you make while connected straight to your Battlefield server's RCON port can be lost after you close your Procon client or the server restarts. Plugins only run on the layer, so make your changes while you are connected to the Procon layer.

4. Check the username and password​

Use the Username and Password from the Connect with PRoCon card. Select Show to see the password. If it says "Not set yet. Start the layer once, then show it again.", start the layer first.

If you lost the password or think someone else has it:

  1. Select Reset password on the card, or in the ⋯ menu.
  2. Confirm with Reset password. The layer restarts with a new admin password. Anyone connected is disconnected, and the old password stops working.
  3. Select Show to see the new password and update it in your Procon client.

5. Check the permissions of the account​

If you connect with an account you created yourself (see Adding users to your Procon layer), check that it has permissions. The permissions are in the layer's config named after your server's IP address and RCON port. Procon rewrites its configs when it stops, so stop the layer before you edit them:

  1. On the PRoCon tab, select Stop and wait until the status is Offline.

  2. Below the cards, select Files and open the Configs folder.

  3. Open the config named after your server's IP and RCON port (yourServersIP_yourServersRCONPort.cfg).

  4. Full permissions can be given to an account by entering 4185975 next to the account's username. It should look like this:

    procon.protected.layer.setPrivileges "admin" 4185975

  5. Select Save, then Start the layer.