What forms of payment does Fragnet accept?
All online payments in the Fragnet dashboard are processed by Stripe. You don't need a Stripe or PayPal account to pay by card.Affiliates: Linking to a specific page
Your referral link (shown on the Affiliates page of the Fragnet dashboard) opens the Fragnet home page. To send people to a specific page instead, for example the page of the game your community plays, add your referral code to that page's address.Affiliates: Earn money by advertising us!
With the Fragnet affiliate programme you share a personal referral link. When someone signs up through your link and pays for a server, you earn a commission on what they pay. The programme is free to join.How do I cancel my service?
If something isn't working with your server, contact our support team before you cancel. We're happy to help.How do I order additional services?
You can order another game or voice server at any time from the Fragnet dashboard. Every server you order while signed in is added to the same account, next to your other servers.How do I renew my services?
Servers are paid in advance, one billing period at a time. Each period is renewed with a renewal invoice. By default your server renews automatically, so you don't need to do anything. If your wallet balance covers a renewal, it's paid from your wallet. Otherwise we charge your saved payment method.For how long do I have to sign up?
The shortest billing cycle is one month. You can also pay for several months at a time, which costs less per month.Why am I receiving an invoice before my one month is over?
Renewal invoices are created about 7 days before your server's due date, so you have time to pay. The invoice isn't due until the end of your current billing period.You charged me even after I cancelled?
There are a few reasons you might see a payment after cancelling. You can check your server's payments under Renewal invoices on its Billing tab, or all of them under Billing → Invoices in the Fragnet dashboard.Group Pay is now Donations
Group Pay has been replaced by Donations in the Fragnet dashboard. Your players and friends can still chip in toward your servers. Anyone can donate through your public donation page without a Fragnet account, and other Fragnet users can send credit to your username or email. Every donation goes to your wallet, and renewals use your wallet balance first.