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Why am I receiving an invoice before my one month is over?

Renewal invoices are created about 7 days before your server's due date, so you have time to pay. The invoice isn't due until the end of your current billing period.

  • If your wallet balance covers the invoice, it's used to pay the renewal.
  • Otherwise, with Auto-renew on, we charge your saved payment method from 3 days before the due date. You don't need to pay the invoice yourself unless the payment fails.
  • With Auto-renew off, pay the invoice yourself before the due date.

We send reminders 2 days before the due date, and again after it if the invoice is still unpaid.

You can see the next renewal date, and the date you'll be charged or emailed, on your server's Billing tab in the Fragnet dashboard. See How do I renew my services?.

Other invoices you may receive​

  • Upgrades: when you upgrade a server's plan, you get an invoice for the difference for the rest of the current period. See How do I upgrade or downgrade my server.
  • Changed renewals: if you change your plan or billing cycle after the renewal invoice was created, that invoice is cancelled and issued again at the new price.
  • Wallet top-ups: adding funds to your wallet creates an invoice for the amount. It isn't a debt: nothing happens if you leave it unpaid.

If you no longer want the server, cancel it from its Billing tab. Any unpaid renewal invoice for the period after your cancellation date is cancelled. See How do I cancel my service?.