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Donations

Donations let other people add credit to your wallet so they can help pay for your servers. There are two ways to receive them:

Every donation goes to your wallet, and renewals use your wallet balance first. When your balance covers a renewal invoice, the renewal is paid from your wallet.

Donations replace the old Group Pay system.

Open Donations​

Open the Fragnet dashboard and select Donations in the sidebar. On a phone, tap Account in the bottom bar, then Donations under Earn.

The page always works on the account you're using. If you're a member of several accounts, use Switch account in the user menu first.

Who can use Donations​

Only the account owner and team members with the Admin or Billing role can use Donations. Other team members see "Donations are managed by the account owner, admins and billing members." See Team access for the roles.

The Donations page​

At the top of the page you'll find two buttons:

  • Receive shows what other people need to donate to you: your username and email, and your public page link. See Receive credit.
  • Send credit sends credit to another Fragnet user. You pay from your wallet or by card. See Send credit.

Below them are two tabs:

  • History lists the donations you've received and sent.
  • Public page is where you set up your public donation page. The tab shows LIVE while your page is on and DRAFT while it's off.

History​

The History tab opens by default.

  • If your public page is live and has a goal, a bar at the top shows how much of your servers' renewal is covered by donations this period. Select Edit public page to change the page.
  • If your public page is off, a Let your players chip in box links to Set up public page.

The Transactions list shows every completed donation, newest first. Use All, Received and Sent to filter it, and Previous and Next to page through it. Each row shows:

  • Received from or Sent to, followed by a name. Donors who chose to stay anonymous show as Anonymous.
  • The date and where the donation came from: Public page or Fragnet user.
  • The donor's message, if they left one.
  • The amount: received donations in green with a plus sign, sent donations with a minus sign.

There are no status labels. A donation only appears once its payment has gone through, so a card payment that's still processing isn't listed yet.

Donations page, History tab

Old group pay credits​

If your servers received credit through the old Group Pay system, it's listed in a separate Old group pay credits box below the transactions. These are entries from your wallet history. Each one shows its description, the date and the amount added to your wallet.

Where donated credit goes​

All donations are added to the wallet of the account that receives them:

  • A donation through your public page adds the full amount the donor paid. Donors pay in your account's currency.
  • Credit sent by another Fragnet user is converted to your account's currency if theirs is different.

You can see your balance on the wallet button in the top bar, and the wallet history on the Wallet tab of the Billing page.

Use donations to pay for your server​

Renewals use your wallet balance first. If the donations in your wallet cover a renewal invoice, the renewal is paid from your wallet and you don't need to do anything.

If your wallet only covers part of the invoice, you can use it yourself:

  1. Open the invoice from Billing → Invoices, or from Renewal invoices on your server's Billing tab.
  2. Under Pay with Wallet, check the Amount of credit to apply and select the button that pays it from your wallet, for example Pay €10.00 from wallet.
  3. Pay the rest under Pay online.

See How do I renew my services? for more about renewals.

Limits and fees​

Through your public page:

  • Public pages are available for accounts billed in EUR, USD, GBP, SEK or BRL.
  • Donors can give between €5 and €500 ($5 to $500, £5 to £500, 50 to 5,000 kr, or R$25 to R$2,500).
  • The full amount the donor pays is added to your wallet.

From another Fragnet user:

  • The recipient must receive at least 3 in their account currency, for example €3.
  • The amount the sender chooses includes VAT. The recipient gets that full amount as credit, converted to their currency if needed.
  • Both the sender and the recipient need a verified email address.

Donations can't be cancelled or reversed in the dashboard. If something went wrong with a donation, open a support ticket in the Billing category.